OS8 — Customer Support
Keep tickets, conversations and your approved answers together. Each ticket gets a reply-by time based on its priority, and the suggestion button finds the best matching answer from your own library. A person always reads and sends the reply.
What you can do
Tickets with reply-by timesUrgent, high, medium and low priorities each carry their own deadline, and late tickets show on the overview.
Answer libraryWrite your approved answers once, add keywords, and reuse them.
Reply suggestionsMatches the customer message to your own answers. No outside AI is called and nothing is sent automatically.
Public help formA secret link customers can use without an account. Off until you switch it on, with spam protection.
Canned repliesShort texts you send often.
Customer ratingRecord a 1 to 5 rating and see the average on the overview.
What it does not do
- It does not send replies by itself. A person always sends.
- Suggestions are keyword matching on your own answers, not a language model.
- It does not read your email or WhatsApp inbox yet. Tickets come from the help form or are added by your team.
Plans
Free trial
$0
to try it with your own data
Small limits, enough to set up and test.
Starter
$9/month
or $86 a year · AED 33 a month or AED 317 a year
3 users, 300 tickets a month, 100 answers
Pro
$24/month
or $230 a year · AED 88 a month or AED 845 a year
10 users, 2,000 tickets a month, 500 answers
Business
$59/month
or $566 a year · AED 217 a month or AED 2,083 a year
30 users, 12,000 tickets a month, 3,000 answers
Launch prices in US dollars, shown with the UAE dirham equivalent. Yearly plans cost about 20% less. Prices may change before general sale. Tax rates and fees are set by you; check them with your accountant.
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© OpernovaHQ. Prices are per business. Message fees and email sending are paid to your own providers.